Assistant Store Manager (Reading)

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96 Broad St, Reading RG1 2AP


Full time

Join the Up and Running team as a Assistant Store Manager and help the local running and fitness community find the perfect gear to achieve their goals.

As an Assistant Store Manager, you will support your manager in both the daily operations of the store, and the store’s long-term success. You will promote the highest standards of customer service and product knowledge to serve your local running and fitness community.

In addition, you will work with company processes and procedures to maintain a productive stock holding, staffing and promotions calendar

Your typical day as an Assistant Store Manager will include:

  • Creating a welcoming environment for customers and visitors
  • Demonstrating and promoting excellent customer service, acting as a role model for Sales Associates
  • Dealing with customer enquiries and customer complaints
  • Process all customer transactions using our point of sale software
  • Operating the EPOS system to process transactions and manage stock levels
  • Accurately reporting the End of Day & Branch Finance Summary as directed by the Store Manager
  • Accurately bank cash takings each week in the absence of the Store Manager
  • Using video gait analysis to help advise and recommend footwear to customers
  • Answering Head Office (HO) emails and requests, and those of another stores & the warehouse, via store email
  • Ensuring that customer special orders are dealt with as soon as possible

The ideal candidate is someone who is passionate about running and fitness, with excellent communication skills and a customer-focused mindset. Retail or customer service experience is desirable, but not required.

In return for your hard work, we offer a generous staff discount, birthday day off, 28 days holiday (pro-rata), Employee Assistance Programme, and more. You can read all about our perks, compensation, and rewards here. Join a team of like-minded individuals who are dedicated to helping customers achieve their goals.

Apply today and take the first step towards an exciting career with Up and Running.

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